Privacy Policy — Momento

This Privacy Policy explains how Momento ("we", "us"), operated by Siddharth Mahajan, collects, uses and protects your information when you use our website and place an order.

Information we collect

Order & contact details you provide at checkout: name, email address, phone number and shipping address.
Order information: the items you buy and your order history.
Payment information: payments are handled by Razorpay. Your card, UPI or banking details are entered on Razorpay's secure systems — we do not receive or store your full payment details. We only receive confirmation of payment status and a payment reference.
Basic technical data your browser sends automatically (such as device/browser type), used to keep the site working and secure.

How we use your information

To process, fulfil and deliver your orders.
To communicate with you about your order, including confirmations, shipping updates and support.
To handle cancellations, refund claims and customer service.
To meet legal, accounting and fraud-prevention obligations.

How we share your information

We do not sell your personal information. We share it only where necessary to run the store:

With courier partners (such as BlueDart, Delhivery or similar) to deliver your order.
With Razorpay to process your payment.
Where required by law or to protect our legal rights.

Cookies & local storage

Your shopping cart is stored in your browser's local storage so it persists between pages. We use a secure, essential cookie only to keep the admin area signed in. We do not use invasive advertising trackers.

Data retention

We keep order and contact information for as long as needed to fulfil your order and to meet legal, tax and accounting requirements, after which it is deleted or anonymised.

Security

We take reasonable measures to protect your information. Payments are handled over encrypted connections by Razorpay. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below and we will respond within a reasonable time.

Children

Our store is not directed at children under 18, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Contact

For any privacy question or request, email siddharthmahajan@arksoft.xyz or call +91 70182 27240.